Shipping Policy

Our Shipping Philosophy
We understand that receiving your order promptly and in perfect condition is an essential part of your shopping experience. When you place an order with us, we know you are excited to receive your new pieces, and we treat that anticipation with respect and urgency. Our shipping philosophy is built on clarity, accountability, and flexibility — we provide accurate estimates, multiple delivery choices, and a hassle-free experience from checkout to doorstep. We recognise that shipping is more than just logistics; it is a reflection of our commitment to your satisfaction.

Processing Time
Every order requires a certain amount of time to be reviewed, packed, and handed over to our shipping partners. Our standard processing time typically spans one to two business days, though this may vary depending on the volume of orders and the nature of the items purchased. During promotional periods or peak shopping seasons, processing may take slightly longer, and we communicate any anticipated delays proactively. We process orders during business days only, and we always aim to dispatch your order as quickly as possible without compromising the care taken in packaging.

Available Shipping Methods
We offer a variety of shipping methods to accommodate different needs in terms of speed, cost, and convenience. These options range from standard ground delivery to expedited and express services, allowing you to choose the level of urgency that best suits your schedule. Each method has its own estimated delivery timeframe and associated cost, both of which are clearly displayed at checkout before you finalise your order. We work with reputable carriers to ensure that your chosen option provides reliable tracking and consistent service levels.

Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, the shipping method selected, and the destination address. We strive to keep our shipping rates competitive and transparent, and we clearly display all charges during the checkout process. Occasionally, we may offer promotional shipping offers, which will be communicated on our website or through marketing channels. We do not profit from shipping fees; our goal is to recover the actual costs incurred in delivering your order while offering you a range of choices.

Delivery Timeframes
Estimated delivery times are provided at the time you place your order and depend largely on the shipping method you select and the destination. Standard shipping generally takes between three to seven business days, while express services can deliver within one to three business days. These are estimates, and actual delivery may be influenced by factors such as carrier performance, weather conditions, and public holidays. We work closely with our carriers to minimise delays, but we encourage you to place orders well in advance of any critical deadlines.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s tracking portal. This allows you to monitor your package’s journey in real time and to receive updates on its status. We recommend that you check the tracking information regularly, as it will provide the most accurate and current delivery estimate. If you have any questions about the tracking details, our support team is ready to assist.

Signature upon Delivery
For security purposes and to ensure that your package reaches you safely, we require a signature upon delivery for most orders. This minimises the risk of theft or misplacement and provides additional protection for both you and us. If you are unable to sign for the package, the carrier may leave a notice with instructions for rescheduling delivery or for picking up the package at a local depot. We understand this may be inconvenient, but we view it as a necessary measure to protect your valuable purchase.

International Shipping
We are pleased to offer international shipping to a wide range of locations, allowing customers around the world to enjoy our collections. International delivery times vary significantly depending on the destination country and customs processing. While we make every effort to ensure smooth international delivery, we note that customs authorities may require additional time to inspect or clear your shipment, and we have no control over these processes. We provide necessary customs documentation, but the recipient is responsible for any duties, taxes, or fees that may be levied by their country.

Customs, Duties, and Taxes
For international orders, please be aware that your shipment may be subject to customs duties, import taxes, and other fees that are levied by the destination country. These charges are not included in the purchase price or shipping cost, and they are the sole responsibility of the recipient. We recommend that you check with your local customs authority for an estimate of these fees before placing an order, as they can vary widely by country. We are unable to predict or control these charges, and we are not responsible for any delays caused by customs procedures.

Shipping Restrictions
We currently ship to most countries, but certain destinations may be subject to restrictions due to carrier policies, regulations, or operational considerations. If we are unable to ship to your location, we will inform you at checkout or as soon as we become aware of the limitation. We also cannot ship to certain types of addresses, such as post office boxes, for security reasons. If you have a specific request or are unsure whether we can deliver to your address, please feel free to contact us before placing your order.

Damaged or Lost Shipments
While we take great care in packaging your orders to withstand the rigours of transit, we understand that damage or loss can occasionally occur. If your package arrives visibly damaged, we recommend that you refuse delivery if possible and contact us immediately. If the damage is not apparent until you open the package, please retain all original packaging and contact us as soon as possible. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate. For lost shipments, we will initiate a carrier investigation and keep you informed throughout the process.

Incorrect Shipping Information
It is your responsibility to provide accurate and complete shipping information at the time of placing your order. We are not liable for delays, additional costs, or non-delivery resulting from incorrect addresses, missing apartment or suite numbers, or failure to update your shipping details after the order has been placed. If you realise that you have provided incorrect information, please contact us immediately; while we will do our best to update the details before dispatch, we cannot guarantee that changes can be made once the order is in the shipping stream.

Address Verification
We use address verification systems to help ensure that your package is delivered to the correct location. In some cases, our system may suggest corrections to the address you have provided, and we will apply these corrections automatically unless instructed otherwise. We recommend that you carefully review your shipping information before confirming your order to avoid any delays. If a package is returned to us due to an invalid or undeliverable address, we will contact you to arrange reshipment at your expense, or we will issue a refund less the shipping costs.

Business Days and Holidays
All shipping timeframes are expressed in business days, which exclude weekends and public holidays observed in both the shipping origin and destination regions. Please note that during major holiday periods, carrier volumes may increase and delivery times may be extended. We recommend that you place orders well in advance of any deadlines that fall near holidays. Our operations team adjusts schedules around major holidays to maintain continuity of service, but we cannot control carrier operating hours or customs clearance times during these periods.

Split Shipments
In certain cases, your order may be shipped in multiple packages, particularly if it contains items that are stored in different locations or that have different availability dates. If we need to split your shipment, we will notify you and provide tracking information for each package. You will not incur any additional shipping costs for split shipments, as these are arranged to ensure that you receive your items as quickly as possible. If you have any questions about multiple shipments, our support team is happy to explain the situation.

Delivery Issues and Claims
In the event that your shipment does not arrive within the expected timeframe or shows signs of tampering, please contact us promptly. We will work with the carrier to investigate the issue, which may involve filing a claim for lost or damaged goods. Our team will guide you through any required documentation, such as photographs of the packaging or written descriptions of the condition upon receipt. We handle all claims diligently and will provide a resolution, whether that involves a replacement shipment or a refund, as soon as the carrier confirms the outcome.

Contact for Shipping Inquiries
If you have any questions regarding our shipping options, delivery estimates, tracking information, or any other shipping-related concern, our support team is available to assist you. We encourage you to reach out before placing an order if you have specific requirements, such as timed deliveries or consolidated shipments. We aim to respond to shipping inquiries promptly and to provide clear, actionable information that helps you plan your receiving process with confidence. Your satisfaction is our priority, and we are committed to ensuring that your order reaches you safely and on time.